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Email is the fastest path to a real engineer. Each address below is monitored by the team that owns that workflow — no ticket routing, no shared inboxes. The figure below is the current median first-response time, refreshed every 30 seconds.
Account access, billing questions, technical assistance, downtime reports and migration help for existing customers.
support@citahost.comPlan recommendations, custom configurations, volume pricing, partner enquiries and managed-migration scoping.
hello@citahost.comDMCA notices, GDPR / UK GDPR data subject requests, acceptable-use violations and law-enforcement enquiries.
abuse@citahost.comCitahost is a managed hosting service operated by a UK-registered limited company. Full company registration details, VAT number and the registered office address are disclosed at checkout on every invoice. For physical correspondence, please email us first so we can confirm the appropriate routing address.